Air Serbia, Croatia Airlines and Adria Airways have been named among Eastern Europe's best carriers at the prestigious World Airline Awards, hosted by Skytrax, during the Paris Air Show this week. For only the second time, three of the largest carriers from the former Yugoslavia have been featured among the best in the category, while Air Serbia and Adria were also named among the continent's top regional airlines. For the first time, a carrier from the former Yugoslavia - Air Serbia - placed among the world's best regional airlines. Air Serbia was voted Eastern Europe’s fourth best airline, Croatia Airlines came sixth, while Adria positioned itself as the ninth best. As a result, Air Serbia improved its position from last year's seventh placing, overtaking Croatia Airlines in the process, which last year managed fourth place, while Adria dropped one position on 2016. The trio managed to outperform the likes of Romania's TAROM, Russia's Pobeda, as well as Czech Airlines. Aeroflot was awarded the title of Eastern Europe’s best carrier for a third year running, followed by LOT Polish Airlines and S7 Airlines. Air Serbia was trailed by Wizz Air.
BEST AIRLINES IN EASTERN EUROPE
| Rank | Airline |
|---|---|
| 1 | Aeroflot |
| 2 | LOT Polish Airlines |
| 3 | S7 Airlines |
| 4 | Air Serbia |
| 5 | Wizz Air |
| 6 | Croatia Airlines |
| 7 | Pobeda |
| 8 | Czech Airlines |
| 9 | Adria Airways |
| 10 | TAROM |
Air Serbia and Adria Airways were both among the top ten best regional airlines in Europe. According to Skytrax, the category is the most important global quality distinction for airlines. For these World Airline Awards, regional airlines were defined as full service carriers that primarily operate domestic or international flights up to approximately six hours. Whilst some regional airlines may operate a small number of longer flights, the core market for this airline classification are short / medium haul routes where customer product and service expectations are different to long haul routes. Air Serbia settled for fifth place, while Adria came behind in ninth, ahead of Olympic Air. Ultimately, Aegean Airlines was named the best regional carrier, followed by Air Nostrum, Air Malta and S7 Airlines. Air Serbia was also ranked as the 20th best regional airline in the world for the first time. None of the carriers from the former Yugoslavia were ranked among the world’s top 100 airlines. Croatia Airlines, which came 99th in 2014, failed to make the list this year. Montenegro Airlines is the only carrier from the former Yugoslavia not to have been featured in any of the several dozen categories.
BEST REGIONAL AIRLINES IN EUROPE
| Rank | Airline |
|---|---|
| 1 | Aegean Airlines |
| 2 | Air Nostrum |
| 3 | Air Malta |
| 4 | S7 Airlines |
| 5 | Air Serbia |
| 6 | Luxair |
| 7 | Czech Airlines |
| 8 | flyBe |
| 9 | Adria Airways |
| 10 | Olympic Air |
The World Airline Awards, described as "the Oscars of the aviation industry", are the most coveted quality accolades for the world airline industry and a global benchmark of airline excellence handed out based on passenger experience. The survey operated online between August 2016 and May 2017, with 19.9 million customer surveys completed, across a range of topics, resulting in the awards for airline of the year, together with regional and best airline awards. All entries are screened to identify each IP / user information, with duplicate or ineligible entries deleted. The awards are said to be 100% independent with no payment by any airline or other outside organisation for any aspect of the customer survey or awards presentation event. A total of 105 different nationalities participated in the customer satisfaction survey, which covered 320 airlines, from largest international airlines to smaller domestic carriers. The surveys measure standards across 49 key performance indicators of airline front-line product and service. The survey customer voting processes and Airline Awards results analysis were independently assessed in detail by the UK Advertising Standards Authority.
WORLD'S BEST REGIONAL AIRLINES
| Rank | Airline |
|---|---|
| 1 | Bangkok Airways |
| 2 | Hong Kong Airlines |
| 3 | Cathay Dragon |
| 4 | Alaska Airlines |
| 5 | Aegean Airlines |
| 6 | Avianca |
| 7 | Porter Airlines |
| 8 | Silk Air |
| 9 | Copa Airlines |
| 20 | Air Serbia |
Overall, Lufthansa was named as Europe’s best carrier. Star Alliance, of which both Croatia Airlines and Adria Airways are members of, was awarded for the best alliance in the aviation industry for a second year running. Qatar Airways was named the world’s best airline, taking the title over from last year’s victor Emirates. Saudi Arabian Airlines was the industry's most improved, while Air Asia was awarded the world's best low cost airline. This year marked the sixth time airlines from the EX-YU region made it into the awards list and the first time a carrier from the region was featured in three categories. Earlier this year, Skytrax named the world’s best airports, with Belgrade and Skopje ranking fifth and tenth in Eastern Europe respectively.
WORLD'S BEST AIRLINES
| Rank | Airline |
|---|---|
| 1 | Qatar Airways |
| 2 | Singapore Airlines |
| 3 | ANA |
| 4 | Emirates |
| 5 | Cathay Pacific |
| 6 | Eva Air |
| 7 | Lufthansa |
| 8 | Etihad Airways |
| 9 | Hainan Airlines |
| 10 | Garuda Indonesia |
Nice! Congratulations
ReplyDeleteOT, @Ex-Yu admin not sure if you saw the latest news from Croatia. Croatian airports report 215 million kuna profit.
DeleteSplit and Dubrovnik had 85 million pre-tax profit, Zagreb had 38.5 million after tax profit. Surprisingly cause of massive investment.
Zagreb Airport had turnover in 2016 of 1.17 billion kuna or €158.4 million, €5.15 million after profit.
https://www.vecernji.hr/biznis/sedam-zracnih-luka-zaradilo-je-lani-cak-215-5-milijuna-kuna-1178399
Also, Croatia had 22.4% more visitors and 24% more nights in first 5 months of 2017, recording 4.5 million visitors
http://100posto.hr/news/gari-cappelli-ovo-ce-biti-rekordna-sezona
http://www.poslovni.hr/hrvatska/turizmu-jos-jedna-rekordna-godina-329241
Skytrax lists still mean something It's good for reputation. So congratulations.
ReplyDeleteAccording to Skytrax, Air Serbia, Adria Airways and Croatia Airlines are all three star airlines, except Air Serbia's and Croatia Airlines' rating is being reviewed.
ReplyDeleteAnd according to that ranking Adria does best in friendliness and service hospitality in business class and responding to customer requests in business class.
DeleteAnd the worst?
DeleteInteraction with customers in economy class and staff language skills in economy.
DeleteAll three deserve that ranking in my opinion.
DeleteThe ranking was for 2016, when Air Serbia indeed did offer best service, a friend of mine traveled with Air Serbia in 2016 from Zagreb to Belgrade and on to London. Air Serbia was cheapest and offered nice meal on the plane. However, Skytrax ranking for 2017 won't be so kind to Air Serbia, now that the're literally offer LCC service. Croatian airlines and Adria, always did well in these surveys. One thing surprised me to see is Aeroflot. perhaps one of the worst airlines, with the worst safety record in top 10.
DeleteThat airline is so bad, clearly something fishy here.
Cool :)
ReplyDeleteIt would be interesting to see the exact perimeters they were ranked on.
ReplyDeleteBravo Hrvatska !
ReplyDeleteGood job!
ReplyDeleteSoo let's start the hate thread about LJ airport and Adria. Like yesterday...
ReplyDeleteMolim administratora da obriše ovaj debilni komentar jer inače briše i puno benignije postove. Hvala!
DeleteWith Air Serbia's change in service, I doubt these will stay the same next year.
ReplyDeleteWhen Air Serbia changes its service it will still have many amenities small European airlines don't including free in-flight entertainment with movies, tv shows and music, on board wi-fi, dedicated ground lounge...
DeleteThe only thing it has actually changed is downgrade its meals in economy class.
Delete^^ They changed seats. They are an upgrade in economy compared to before but a big downgrade in business.
DeleteJU sends Aviolet B737s on regular flights way too often during the winter. These aircraft were much more comfortable during Jat times because they had a wider pitch.
Delete+1 those B733s need to be retired.
DeleteIt's interesting how much Turkish Airlines has declined in the rankings in one year.
ReplyDeleteConsidering everything that's happened in the last year, I'm not surprised.
Deletewith so many incidents in one year and not to mention the chaos of flying through IST, it's surprising they are high as it is.
DeleteTurkish Airlines should be Europe's best airline. They have great and professional service and cabin crew is extremely welcoming and polite.
Delete@11:43
DeleteLOL!
TK has horrendous safety culture.
And the most incompetent ground service. But you can still rank them high because they give you kebab and rice.
Turkey is not in Europe to start with.
DeleteTurkey is also in Europe. Easy to learn.
DeleteTurkey isn't in Europe. That 'European airline' is a pure marketing stunt. 95% of territory is in Asia.
DeleteHeck, even France has 3% of territory in South America, doesn't makes it a Latin country.
Actually only 3% of Turkey is in Europe!
DeleteCorrect.
DeleteWhat's the problem guys? They still have a very small part of their country in Europe. Judeo christian? Seriously? What kond of purist are you? This is only one part of Europe culture. The world evolves, you can't be stuck in the past. Ger used to it.
DeleteThe problem is TK's brainwashing labelling them a 'European airline' whereas they're equally or less European than EK/QR or ME.
DeleteGood job to all three.
ReplyDeleteWhat were the top 10 European airlines?
ReplyDelete1 Lufthansa
Delete2 Turkish Airlines
3 Swiss Int'l Air Lines
4 Austrian
5 Air France
6 KLM
7 Finnair
8 Norwegian
9 Aeroflot Russian Airlines
10 Virgin Atlantic
Thank god no BA on that list.
DeleteSkytrax is just another bs creating fame out of nothing but pax surveys. If someone believes not sponsored, remember the drama Hogan created a few years ago with an issue subject to Etihad.
ReplyDeleteThose KPI's are just product related but nothing about operational performance,safety, security and compliance. Many of top shit airlines are missing on the list, and few of those are listed who could be close to operational ban (due to incompetence of their own National Aviation Authority. Read annual safety reports by ICAO and IATA to clue about it; till the top airline is an airline who is known by its arrogance, aggressiveness and at least few publicly known non conformances and misscompliances during their operations, and nevertheless even hated by many of its own employees, than there is something gone wrong by this list. Another words, to assess an airline, you would need to get much deeper in to some figures, eventualy wider perspective KPI-SPI scorecard. Many of those indicators, will never ever be available to public.
We shall cross fingers for JP, JU, OU on all ex-yu airlines as are important for the economy of the region, but till Adria is selling the ticets at pricess much higher than the competition per sector meanwhile serving a glass of water complementary, than scoring JP at top ten is just another joke.
Which airlines on the list are close to operational bans?
DeleteWhile I agree that the top winners pay, I highly doubt JU, JP or OU paid to be listed in the categories.
DeleteSkytrax accepts payments from airlines for audits, which indicates conflict of interest. Customer reviews are moderated, which can be used to influence the outcomes.
Delete+1
DeleteTurkish is one of the worst airlines in the world and surely the worst of Europe on issues regarding safety, security and compliance.
But spending millions on advertising fixes that...
One of the worst in the world? Really?
Delete@4:07
DeleteHe is right, the Aviation Herald site is an eye opener about TK's safety culture.
Incident: THY A321 at Bucharest on Jun 22nd 2017, overran runway on landing
Deletehttp://avherald.com/h?article=4aaaebfe&opt=0
So Air Serbia the ATW Market leader award earlier this year and now it is in top 5 in several categories at Skytrax. Nice!
ReplyDeleteWhich several ??!!!! It was just one category I think.
DeleteBest airline in Eastern Europe and best regional airline
DeleteAir Serbia deserves an award for best marketing in the region. They are miles ahead of others. That's why some people think the airline is something amazing when it is actually the European average (far better than Jat Airways was of course). Don't get me wrong, I am no Air Serbia hater but it is true that they do a lot of good marketing. Compared to other ex-Yu airlines at least.
ReplyDelete+1
DeleteWho is that of the European average airline that offers FREE wifi onboard streaming of tv shows, movies, or music, in addition to providing access to internet and sms messaging ?
DeleteNever cared much for Skytrax, but this is undeniable: looking back at 2013, Air Serbia is THE most improved airline in the region (if not wider) in every aspect. Skytrax is just catching up to what passengers, experts and media have been saying for quite some time. Well done Air Serbia!
DeleteI like how Lufthansa celebrated winning best European airline :D
ReplyDeletehttp://i.imgur.com/ASWaFnh.jpg
Czech Airline eastern Europe? Go figure!
ReplyDeleteIt is not eastern Europe, it is central Europe. But for practical reasons they tend to put all the ex communist countries in the same box.
DeleteGeographically it is central Europe, same as Mexico is central America. Yet culturally, historically and geo-politically it is Eastern Europe.
DeleteCulturally is not Eastern Europe at all. Historically it was Eastern Europe for a short time. Geo_politically was Eastern Europe lately but not anymore.
DeleteLinguistically and genetically Czechs will always be Eastern Europe, no matter how far they go. Those facts do not change unlike some which are temporary.
DeleteGenetically? Are you kidding?
DeleteThe biggest improvement in service from Adria this last year has been abolishing the charge for a cup of water onboard.
ReplyDeleteAren't Olympic and Aegean the same company? Why are they separate in this survey?
ReplyDeleteThey operate as separate brands.
DeleteCommenting on this works well because I just got off a Singapore Airlines flight and about to board a Lufthansa flight (sydney-singapore-frankfurt). Toilets on SQ are horrible. So dirty that I find it hard to know how they got this award. I was in premium economy and that cabin shares with economy class, but the state of those facilities was left to be desired.
ReplyDeleteAustralians making liquid poo. Lol
Delete