EX-YU airports win service awards

NEWS FLASH

Skopje, Belgrade and Zagreb airports have all been recognised at the Airport Service Quality (ASQ) awards, organised by Airports Council International (ACI). The awards highlight the world’s best airports as judged by their customers. Airport Service Quality awards are based on the views of customers in 2021. Skopje Airport received recognition for being the best in Europe for service quality in the category between two and five million passengers, together with Tallinn in Estonia and Krasnoyarsk in Russia. It was also awarded as having some of the best hygiene measures in Europe, along with both Belgrade and Zagreb. This category will be discontinued for the next year’s awards and was introduced over the past two years in response to the Covid-19 pandemic. The General Manager of Skopje Airport operator TAV Macedonia, Metin Batak, said, “I am honoured and proud to receive ACI’s ASQ award for Skopje International Airport for 2021, as the “Best airport by size and region” and “Best hygiene measures by region”, here in Krakow, at the Customer Experience Global Summit. By participating in the ASQ Survey and evaluating Skopje Airport’s services, our passengers have confirmed TAV Macedonia’s hard work and commitment to improve customer satisfaction. Despite the fact that 2021 was a year when we were still strongly facing the effects of the global pandemic, TAV Macedonia, together with our sister companies - BTA (F&B), ATU (Duty Free), TAV MOS (Commercial services), TAV Technologies (IT services) and Euroclean (Cleaning services), have jointly put superhuman efforts to provide added value to Skopje Airport’s travel experience. TAV will continue to follow the trends in the industry and to meet passenger’s expectations, as customers’ satisfaction is one of our main goals”.