NEWS FLASH
Air Serbia has ranked highly in both AirHelp's annual scoring and a survey by "Global Traveler" magazine, positioning the carrier among the world's best.
AirHelp, which facilitates compensation for passengers by processing customer service claims for flight disruptions and lost luggage, has released its annual analysis of the best and worst performing airlines. The airline rankings methodology takes into account customer claims processed worldwide, as well as outside data tracking on-time arrival and departure performance for every plane, plus feedback from passengers from over 54 countries on the quality of food, comfort and crew service on their most recent flight. The aim is to give a snapshot of airline performance. Based on those metrics, Air Serbia ranked as tenth out of 109 carriers with a score of 7.53 out of 10. The carrier scored best in claim processing (9/10), followed by customer opinion (7.7/10), while on-time performance came at 5.9/10. Brussels Airlines took top spot, followed by Qatar Airways, United, American Airlines, Play, Austrian Airlines, LOT, Air Arabia and Norway’s' Wideroe. Tunisair ranked worst.
Air Serbia has also been awarded the title of Best Airline in Eastern Europe in the GT Tested Reader Survey conducted by "Global Traveler" magazine, a US-based source for news, reviews and travel guides for luxury business travellers. The survey invites frequent luxury flyers to identify the best performers across various travel categories. This recognition is based on the results of the 2024 survey, which saw over 20.000 respondents between December 13, 2023, and August 31, 2024. The winners were officially announced in the December 2024 issue of "Global Traveler" with the awards ceremony will be held in Los Angeles on December 11.
Earlier this year, Air Serbia was also inducted into Air Transport World’s (ATW) Airline Industry Hall of Fame Awards, during the ATW’s 50th Annual Airline Industry Achievements Awards in Dubai. In addition to Air Serbia, ATW inducted five other airlines into its Hall of Fame, including Emirates, American Airlines, Delta Airlines, Air Canada and Korean Air.
I am a travel agent and I have to say JU is one of the most officiant airline when comes up to our claims for passengers. They reply immediately advising us about acknowledging the claim and what it expecr from JU during the process. I would say LOT is the worse as 90% of our claims are denied with crazy excuses that makesx0 sense and they never give you and on option to replay to their negative response. Again JU offers a great service when comes to customer service and I enjoy calling their support line due to knowledgeable staff compare to others.
ReplyDeleteAgree costumer service is really good every time
DeleteWhen I called them
They were super nice and helpful and I never waited longer than 5 min
Mr. Travel agent (above@10:51) please educate me on how to obtain a response from them when contacting them by e-mail? I wrote three times and I never got a reply other than they received my letter and will answer shortly. I am talking about Air Serbia of course.
DeleteBcs you do not use an email to contact them initially. Where are you getting an Email for JU? That is not the process for any airline . You fill out the complain form from their website and you are going to get acknowledged response right away. After your complain is reviewed you are generating a claim, which means at that point you can start communicating with them via Email . You are doing it completely wrong and I have no idea who has advised you to contact the claim department that way?
Deleteanon 12:10 what e-mail were you using and where on AS website did you find it? There is no contact e-mail anywhere on AS website, just customer service form. Stop hating. And making things up.
DeleteIdemo dalje...
ReplyDeleteI've recently made a claim with JU after they cancelled their afternoon flight from CDG to BEG the day of (which I found out at the airport, there was no proactive communication). Thankfully, the ticket had been issued by Air France, so I was able to get rebooked via VIE the same evening, arriving to BEG with a delay of 2.5 hours instead of the next day. They replied after three weeks to let me know that my claim was denied because I arrived to the destination with less than three hours' delay. I pushed back saying that the three-hour rule applied to delayed, not cancelled flights, and that I'm still due 50% of cancellation compensation as the delay on arrival was over two hours. I even quoted the relevant legislation, but they never replied to this last email. As a consequence, I've reported them to the French civil aviation authority, which is likely to cost them much more than the meagre €125 in compensation. I don't care about the money, I'm just incensed at how they cancelled the flight without letting any of the passengers know. This kind of behaviour is not acceptable.
ReplyDeleteI never hear a competition for such a short delay. You are eligible for a food voucher and that is it. If you are delay 6 or 8 hrs you would get some competition but not for that.
DeleteSorry meant to say compensation
DeleteIt doesn't matter what you "heard", the EU261 regulations are very clear on this. For flights up to 1500km with a delay of more than 3 hours on arrival, the passenger is due €250. For cancelled flights up to 1500km, the passengers is likewise due €250, although this may be reduced by 50% if the passenger arrived at their final destination with a delay between 2-4 hours.
DeleteDoes JU qualify for EU261/2004?
DeleteYou'll get nothing.
Delete@anon 13:03
DeleteEvery itinerary departing in the EU falls under EU261, regardless of the carrier's nationality.
@anon 13:39
The French civil aviation authority already confirmed my eligibility for compensation, but thanks for the nice wishes 👍🏻
But why did you ask JU for compensation if you bought your ticket from AF?
DeleteLol @ people here defending JU even when it’s breaking laws.
DeleteProbably JU employees posting
LOL people here attacking JU even when they place among the best. Probably employees of other airlines posting.
Delete@anon 21:41
DeleteIt's the operating carrier that is on the hook for compensation, the ticketing carrier is irrelevant.
My personal experiences regarding claims with JU is positive. Canceled flight a year ago was compensated within two months. Also, this summer my suitcase came out broken from a charter flight from AYT and I got compensated within a week or two...
ReplyDeleteWould love to fly with those lovely ladies.
ReplyDeleteMy wife and 3 kids took a promo flight to IST from Nis. Tickets were around 20 euros each one way. The flight was delayed for almost 8 hours. Compensation was paid 2 weeks later at over 1000 euros in total for all of them.
ReplyDelete