TRIP REPORT: Croatia Airlines’ inaugural A220 flight

TRIP REPORT

Written by Roko Čeko

This summer, Croatia’s flag carrier Croatia Airlines received its first Airbus A220 aircraft - one out of 15 ordered. I had the opportunity to be one of the passengers on its first commercial flight, and here are my impressions of the aircraft and the flight.

The story began a few days earlier, in late July, in Montreal, Canada, where the aircraft was built. Although Airbus now owns and manages the project, Bombardier Aviation initially developed and certified the A220. After the final assembly and extensive component testing, the aircraft, under temporary registration, made its way to Copenhagen before finally landing in Zagreb on the morning of July 30. Once administrative processes were completed, the 149-seat aircraft was registered as 9A-CAE and scheduled for its first revenue flight on August 6.

Although the inaugural flight was originally planned from Zagreb to Frankfurt, it was rescheduled to OU652, departing Zagreb and landing in Split. Since I was spending my time in Split that time of the year, I quickly bought a ticket from Zagreb once the flight details were announced. I chose the Youth Tariff for about €80 - slightly above average for this route but still reasonable.

The flight was scheduled to depart at 12:10 from Zagreb Franjo Tuđman Airport, so I arrived two hours early. Security at Zagreb was quick as usual, leaving me time to grab a coffee at Café Nero. The line for coffee, curiously, was longer than the one at security.

Gate 11, a ground floor bus-gate, was assigned for the flight. Just as I was arriving, I noticed about a dozen or so journalists, camera crews, and officials, including representatives from both Zagreb Airport and Croatia Airlines. Among them was Davor Janušić, Head of Public Relations at Croatia Airlines, patiently answering the journalists' questions.

The gate opened at 11:40, with journalists, officials, and business-class passengers boarding first. I originally had seat 08A but was reassigned seat 22A as the first ten rows or so were converted into business class.

After a short bus ride to the remote stand, we finally came face-to-face with the gleaming white A220. Croatia Airlines debuted a slightly updated livery on this aircraft, although the changes were minor. Standing at the remote stand gave us a great opportunity to admire the aircraft from all angles. Its sleek wings and streamlined design reminded me of a Boeing 787 Dreamliner, while its large windows stood out, promising a bright and airy cabin.

After a brief photo opportunity, I boarded via the rear stairs and was greeted by friendly and experienced cabin crew. I settled into my window seat, and after quick pre-flight checks and a safety demonstration from the cabin crew, we were airborne at around 12:35.

Takeoff was exceptionally quiet, the engines spooled up so smoothly that the cabin chatter was louder than any of the external noise. The cabin felt spacious and bright despite the unique 2-3 seating configuration, which has one fewer seat abreast than comparable A320s.

Once we reached our cruising altitude, journalists began interviewing passengers, and the cabin crew handed out thoughtful gifts to all passengers: a “remove before flight” key tag, a free Wi-Fi voucher, and a delicious cupcake, along with a complimentary cup of water.

Unfortunately, I couldn't connect to the Wi-Fi, although the captive portal provided basic flight information, including remaining flight time and distance. It also offered digital versions of the inflight magazine CROATIA and the Sky Shop catalogue.

This A220 lacks overhead displays found on some other versions of the model, but each seat is equipped with USB-C and USB-A outlets, a spacious tray table, and an adjustable headrest, which added to the overall comfort.

Approaching Split's runway 23, we were treated to stunning views of the Croatian coastline, made even better by the aircraft’s large windows. The final approach passed just above the city, offering breathtaking views.

Upon landing, the reverse thrusters engaged, accompanied by a noticeable braking noise as the new brake pads and disks wore in. On the apron, we were welcomed by a spectacular water salute from two fire trucks and the applause of Split Airport staff.

In Split, we were greeted by Croatia Airlines director Jasmin Bajić, Split Airport director Lukša Novak, and Minister of Tourism and Sport Tonči Glavina. After a brief press conference, the aircraft returned to Zagreb on a regularly scheduled flight.

Overall, the passenger experience aboard the A220 is a major improvement, from the light-filled cabin to world-class comfort and connectivity. Above passenger benefits, the aircraft’s lower operating costs and longer range could help Croatia Airlines achieve profitability, and the only questions remains: is getting a new aircraft type enough to turn things around or is it time for some deeper changes?

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