Tuesday, March 1, 2016
Skopje Alexander the Great Airport has won the Airports Council International's "Airport Service Quality Award" for best European airport with under two million passengers per year. It is the third time Skopje Airport has won the award. As the industry’s most comprehensive customer service benchmarking tool, the ACI survey captures passengers’ immediate assessment from check in through departure at the gate at more than 285 airports. These awards represent passengers’ views on 34 key service areas and includes eight major categories such as access, check-in, security, airport facilities, food and beverage, retail and more. All participating airports use the same survey questions, creating an industry standard set of responses that allows participants to track and analyse their performance, as well as benchmark results against airports across the globe. All participating airports can view the survey results of all other participating airports on a confidential basis. Held in Montreal yesterday, the awards are presented in five categories that include: best airport by region, best improvement by region, best airport by size and region and overall best airport by size.
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